Privacy Policy

Effective Date: August 1, 2025

Fillix, operated by FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA (“we”, “us”, or “our”), is deeply committed to the protection of your personal data and the maintenance of your privacy. This Privacy Policy outlines our practices regarding the collection, utilization, and safeguarding of your information when you engage with our website, fillix.shop. Our procedures are designed to remain in full alignment with the General Data Protection Regulation (GDPR) and Google Merchant Center policies.

1. Data Controller Information

For the purposes of data protection laws, the entity responsible for your personal information is:

Business Name: FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA
Brand Name: Fillix
Registered Office: VIA ROMA 57, 74026 PULSANO (TA), Italy
VAT Number: 03452710738
REA Registration Number: TA – 256665
Chamber of Commerce: BRINDISI – TARANTO
Email Contact: info@fillix.shop

2. Information We Collect

In order to provide a seamless shopping experience, we may collect and process the following categories of data:

Identity & Contact Data: Your full name, email address, and detailed shipping/billing addresses.
Transaction & Payment Details: Information necessary to process payments via our secure third-party gateways. Please note that Fillix does not store your credit card or sensitive financial details on our servers.
Technical Data: Your IP address, browser type, device specifications, and data collected through cookies.
Order History: Records of products purchased, order identification numbers, and delivery logistics.
Communication Records: Any information shared during email inquiries or live chat support sessions.

3. Legal Basis for Processing

We process your personal information only when we have a valid legal reason to do so, specifically:

Contractual Necessity: To fulfill our obligations to you, such as processing orders and delivering products.
Legal Mandates: To comply with Italian and European tax, accounting, and statutory regulations.
Legitimate Interests: To improve our platform’s performance, enhance user experience, and ensure fraud prevention.
Consent: For marketing communications and newsletters, which are sent only if you have explicitly opted in.

4. How We Use Your Information

Your data allows Fillix to:

Manage and execute your purchase orders efficiently.
Provide real-time updates regarding your order status and offer customer assistance.
Coordinate with third-party logistics partners to ensure timely delivery.
Optimize website functionality and personalize your browsing experience.
Distribute promotional content (exclusively upon your prior consent).
Maintain compliance with all applicable legal and regulatory frameworks.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only disclose your information to the following parties:

Logistics & Fulfillment Partners: Essential for the physical delivery of your goods.
Payment Service Providers: To ensure secure and encrypted financial transactions.
IT & Infrastructure Providers: To maintain the security and stability of our website hosting and technical systems.
Regulatory Authorities: When we are legally compelled to disclose information to comply with law enforcement or judicial requests.

6. International Data Transfers

Given that Fillix provides worldwide delivery, your personal data may occasionally be transferred to, and stored in, locations outside the European Economic Area (EEA). In these instances, we take rigorous steps to ensure that your data receives an equivalent level of protection through the use of Standard Contractual Clauses (SCCs) or other approved legal safeguards.

7. Data Retention

We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, including any mandatory retention periods required by tax and civil law (typically up to 10 years in Italy for accounting records).

8. Your Rights Under GDPR

Under European law, you possess significant rights regarding your data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete information.
Right to Erasure: Request the deletion of your data under certain conditions.
Right to Restriction/Objection: Limit how we process your data or object to certain uses.
Right to Portability: Request the transfer of your data to another service provider.
Right to Withdraw Consent: Revoke your permission for data processing at any time.
Right to Complain: File a grievance with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

To exercise any of these rights, please reach out to us at: info@fillix.shop

9. Cookies and Tracking Technologies

Fillix utilizes cookies to improve site navigation, analyze traffic patterns, and deliver relevant content. You have the freedom to manage your cookie preferences through our dedicated consent banner or via your individual browser settings.

10. Third-Party Links

Our website may feature links to external websites not operated by us. We hold no responsibility for the content or privacy policies of these third-party platforms and advise you to review their specific policies before sharing personal data.

11. Children’s Privacy

Our products and services are intended for adults. Fillix does not knowingly collect or solicit personal data from individuals under the age of 16. If we discover that a minor has provided us with data, we will take immediate steps to delete it.

12. Policy Updates

We reserve the right to revise this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised “Effective Date.”

Contact Us

For questions, clarifications, or requests regarding this policy, please contact our privacy team:

Email: info@fillix.shop
Address: VIA ROMA 57, 74026 PULSANO (TA), Italy

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