Terms & Conditions

Effective Date: August 1, 2025

Welcome to fillix.shop. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. These services are provided by FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA (“we”, “our”, “us”, or “Fillix”), a corporate entity officially registered in Italy.

By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

⚠️ IMPORTANT NOTICE REGARDING GEOGRAPHIC SCOPE & LANGUAGE

Fillix operates as an export-oriented digital distributor. All services, product descriptions, and legally binding documents on fillix.shop are provided exclusively in the English language to facilitate international trade.

• No Sales to Italy: To ensure strict compliance with regional consumer protection and language regulations, our e-commerce services, sales, and shipments are not directed to, nor available for, customers (consumers or professionals) located within the territory of Italy.

• By placing an order on fillix.shop, you represent and warrant that the delivery destination is outside of Italy. Any orders placed with an Italian shipping address will be automatically cancelled and fully refunded.

1. Corporate Identity

In compliance with Italian transparency laws, our business details are as follows:

• Business Name: FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA

• Brand Name: Fillix

• Registered Address: VIA ROMA 57, 74026 PULSANO (TA), Italy

• VAT Number: 03452710738

• Business Register (REA) No.: TA – 256665

• Chamber of Commerce: BRINDISI – TARANTO

• Primary Email: info@fillix.shop

2. Scope of Agreement

These Terms constitute a binding agreement between FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA and any customer worldwide (excluding Italy). They apply to all browsing activities, electronic orders, and purchases conducted via fillix.shop.

3. Professional Use Disclaimer & Buyer Responsibility

Fillix specializes in the digital distribution of professional-grade aesthetic solutions and dermal fillers.

• By purchasing products from this website, the buyer acknowledges and agrees that many of these products are intended strictly for use by licensed medical professionals and trained practitioners.

• The customer assumes full legal and financial responsibility for ensuring they possess the necessary qualifications, licenses, and training required by their local jurisdiction to purchase and administer these products.

• Fillix shall not be held liable for any complications, injuries, or damages resulting from the administration of products by unqualified individuals or improper application.

4. Product Representation and Availability

We strive to display our products as accurately as possible. However, all items are subject to availability. Fillix reserves the right to modify, update, or discontinue any product at its sole discretion and without prior notice.

5. The Ordering Process

By submitting an order, you represent and warrant that:

• You possess the legal capacity to enter into binding contracts.

• The information provided during the checkout process is accurate, current, and complete.

• You authorize the payment of the total amount specified at the time of purchase.

Contract Formation: Receiving an automated order confirmation email does not signify our acceptance of your order. A legally binding contract is only established once we formally confirm the shipment of the goods.

6. Pricing and Financial Terms

• Prices are displayed in the selected currency and include all applicable taxes, unless otherwise specified.

• Transactions are processed through encrypted, secure third-party payment gateways.

• Fillix reserves the right to correct any inadvertent errors in pricing or product descriptions. In the event of a pricing error, we may cancel your order and provide a full refund.

7. Logistics and Global Shipping

We provide worldwide delivery (excluding Italy) through specialized third-party logistics partners. While we aim for timely delivery, arrival dates are estimates and may be affected by customs procedures or external factors beyond our direct control. Detailed information can be found in our Shipping Policy.

8. Right of Withdrawal and Returns (Exceptions for Sterile Goods)

In accordance with EU Consumer Rights, you have the right to return eligible items within 14 days of receipt.

• Crucial Exception: Pursuant to Article 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

• Dermal fillers and sterile aesthetic devices cannot be returned once the protective seal, outer box, or sterile packaging has been opened, broken, or tampered with. For step-by-step instructions on eligible returns, please consult our Return & Refund Policy.

9. Intellectual Property Rights

The “Fillix” brand, its logo, and all website content—including text, high-resolution imagery, graphics, and software—are the exclusive property of FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA or its licensors. Any unauthorized reproduction, distribution, or commercial use is strictly prohibited.

10. Prohibited User Conduct

When using our platform, you agree to refrain from:

• Engaging in any fraudulent or unlawful activities.

• Attempting to breach our security protocols or gain unauthorized access to our servers.

• Impacting the website’s performance through malicious software.

• Providing false identity details or misleading information.

11. Limitation of Liability

To the maximum extent permitted by Italian law, FAST & SOLVING SOCIETA’ A RESPONSABILITA’ LIMITATA SEMPLIFICATA shall not be held liable for:

• Indirect, incidental, or consequential damages.

• Delays caused by third-party carriers or international customs inspections.

• Damages resulting from the improper, off-label, or unintended use of purchased products.

• Our total liability for any claim shall not exceed the actual purchase price paid for the specific item in question.

12. Data Privacy

We are committed to protecting your personal information in strict adherence to the EU General Data Protection Regulation (GDPR). For a detailed explanation of our data practices, please review our Privacy Policy.

13. Governing Law and Dispute Resolution

These Terms are governed by and interpreted according to the laws of Italy. In the event of a dispute that cannot be resolved through mutual mediation, the Courts of Taranto, Italy, shall have exclusive jurisdiction.

14. Amendments to Terms

We may update these Terms periodically to reflect changes in our business or legal environment. Any modifications will be effective immediately upon posting. Your continued use of the site following such changes constitutes your acceptance of the new Terms.

Contact Information

For any legal inquiries or clarifications regarding these Terms, please contact us at:

• Email: info@fillix.shop

• Address: VIA ROMA 57, 74026 PULSANO (TA), Italy